Frequently Asked Questions

  • If your business relies on technology to operate and you do not have an internal IT team, the answer is almost always yes. Managed IT services give you a team of experts who keep your systems running, secure, and up-to-date, without the cost of hiring in-house staff. This means fewer disruptions, better protection against cyber threats, and technology that works for you, not against you. So you can focus on growing your business instead of fixing tech problems.

  • By partnering with Coastline Technologies, you gain more than just IT support. You gain a true IT partner who wants to support your success. We believe that all businesses deserve the highest quality IT support. Not just the 1%.

    Unlike traditional IT service providers, we go beyond the typical model of just fixing things when they break. We’re an extension of your team, quietly handling the tech side, so your staff can stay focused on your customers.

    And unlike most MSPs, every member of our team is a senior-level professional. There’s no junior staff learning on your dime, no bloated teams, and no endless runaround. We never outsource our work or our Help Desk, which means when you call, you’ll always speak with someone you know, and someone who already knows your network inside and out.

    Our all-inclusive pricing covers unlimited help desk support, management of your entire network, and managed security services to keep your business safe and compliant.

  • Coastline supports small and medium businesses located mainly throughout southeastern MA, upper Cape Cod, south shore MA, and northern RI. With our physical office being located in Lakeville, MA, we like to be within an hour drive of our client locations in order to provide timely onsite support when needed. However, we’re able to remotely support businesses across the country.

  • By partnering with a local IT provider rather than a national company, you’ll ensure that you’re not just another number or account in a CRM. You’ll gain a strategic partner who cares about the success of your local business. You’ll also always recognize the friendly voice who answers your calls when you need support or have a question, leading to less stress and faster resolutions for you.

  • Coastline specializes in fully managed IT services for small and medium businesses.

  • Yes! If you’re a current client and refer a business that becomes a Coastline Technologies partner, you’ll receive a discount equal to 15% of their first month’s service fee applied to your own invoice.

  • Partnering with a managed IT partner like Coastline Technologies can help ensure less downtime for your business. Reactive IT that is only called when an emergency happens is expensive for the business and stressful for staff. A partnership with Coastline replaces surprise costs and emergencies with stability and constant support through our standard monthly fees and our tools which help stop many problems before they even happen.

  • For most small and medium businesses, partnering with a managed IT company like Coastline Technologies is going to be far more cost-effective than hiring in-house staff. Between the cost of the tools we use on each device, the salary you’d need to pay each in-house staff member, and their benefits, it typically costs thousands of dollars less to partner with an IT company.

  • Coastline Technologies offers a free, no-obligation onsite assessment of your current network setup. This can help us identify security risks, outdated equipment, and provide a more in-depth quote for service.

  • Coastline supports clients with businesses that span multiple locations, and even states!

  • Generally-speaking, it costs about $60 per computer for our suite of monitoring tools and unlimited Help Desk support. There are a number of other factors which will dictate the total investment for your plan, however, such as firewall protection and how many servers you have. Coastline would be happy to provide you with a simple proposal for our services! Simply complete our Free Assessment request form and we’ll reach out to gather all the necessary data to put together your quote.

  • Coastline provides complete technology management service to businesses with as few as 10 computers, all the way up to multi-location companies with hundreds of computers.

    For our VoIP phone service, we can implement new systems in businesses with at least 10 phone users.

  • Absolutely. If your business uses any kind of tablets, iPads, or mobile devices, our tools can protect them and manage them.

  • Yes - Coastline can support devices and licenses associated with hybrid and/or fully remote staff.

  • All of Coastline’s plans include unlimited remote support, and while that is typically much faster and effective, our team does provide onsite support when needed.

  • Coastline responds to IT support requests within 1-hour during normal business hours, but oftentimes we are much faster. Full resolution must happen within 6-hours.

  • Coastline Technologies offers comprehensive protection that adheres to industry best practices and ensures that each client is insurable with cyber insurance carriers. Our plans include: unlimited remote support for workstations and printers, 24/7 monitoring for all endpoints, server management, network switch management, router/firewall management, security updates and patching, management of Microsoft 365/Gmail for business, vendor concierge service, managed next-gen antivirus, managed endpoint detection and response (EDR/MDR), application privileged access management, managed email security and spam filterin, data backup, business continuity and disaster recovery, and firewall licensing and management. We also offer security awareness training, VoIP phone service, and website development for additional investments.

  • Switching IT providers can be a smooth process with the right planning and the right provider. The first thing to verify would be whether you have a contract with your outgoing provider. If so, does it specify an end date?

    Once that’s been determined, we establish an onboarding date. Our structured onboarding team ensures a seamless transition with minimal downtime, typically completing the switch in one business day, depending on the complexity of the environment and number of office locations.

  • Coastline does not require that clients partner with us for both IT and phone service. Though we do highly recommend it, as our phone service typically saves our clients hundreds of dollars over “traditional” providers like Comcast, and our phone support is included for IT clients. But we service plenty of clients who use us just for IT, and some just for phones!

  • Every Coastline Technologies client is provided with an SLA that is signed by all parties when the partnership begins. This clarifies response times, the tools that will be used, as well as requirements and standards for the network.

  • Coastline partners with an industry-leading cybersecurity awareness company to provide the benefit of staff training to our clients. We’re also happy to provide personalized, in-person or remote training seminars.

  • Coastline Technologies implements business continuity and disaster recovery for every client that utilizes a server. Our award-winning technology allows our team to restore your files within seconds and entire servers within a few minutes. Not only do we work with you to create a custom disaster recovery plan that fits your business needs, but we actively monitor and test all backups and perform daily restore tests to ensure that if disaster were to strike, your data would be there waiting for you.

  • The best protection is layered protection. A combination of security awareness training, our managed security tools including managed endpoint detection and response, and our business continuity and disaster recovery will provide small and medium businesses with protection against ransomeware.

  • Coastline enforces MFA, or multi-factor authentication, for email logins and any other critical business application. We have simple, clear instructions for each implementation, typically requiring the use of the Microsoft Authenticator app, and we walk each client through the process. Multi-factor authentication is an additional step when logging into portals and/or applications that help verify your identity. This helps to ensure that cybercriminals are not logging into your accounts.

  • Coastline Technologies provides comprehensive cybersecurity services including 24/7 threat monitoring, endpoint protection, ransomware prevention, vulnerability assessments, and compliance support for industries such as healthcare and finance. Our layered security approach helps businesses reduce risk, meet regulatory requirements, and protect sensitive data from emerging threats.

  • Management of Microsoft 365 or Google for Business is included in each package Coastline Technologies offers. This includes management of licenses, billing, and creating and deleting users.

  • Coastline Technologies provides support and management for Microsoft Azure, AWS, Google Cloud and others.