Multi-Factor Authentication Setup Guide

Getting Started

This process should only take a few minutes to complete, and you will only have to do this setup once. Once setup is complete, you will only need to authenticate once per device. Please have your mobile phone and company computer ready.

Please follow these steps closely. If you are still experiencing trouble once you’ve followed these steps and downloaded the Microsoft Authenticator app, you may call (508) 217-3400 for support. Please ensure the app has successfully downloaded onto your phone prior to calling.

Step 1: Sign Into Your Email

Open Outlook. You will be prompted to authenticate your account by providing your company email address and email password. Once authenticated, you will be greeted by the pop-up seen in step 2 to begin setting up MFA.

Step 2: Begin Authenticator App Setup

After signing in, you'll be prompted to start the Microsoft Authenticator app setup.

Click “Next” to proceed.

Microsoft action required screen asking user to set up Microsoft Authenticator app with options to ask later or proceed.

Step 3: Download the Microsoft Authenticator App

  1. Get your mobile phone and download the app from either the Google Play Store or the Apple App Store.

  2. After successful install on your phone, click “Allow” to allow app notifications.

  3. On your computer screen, click “Next” on the “Keep your account secure” pop-up.

Microsoft Authenticator app icon with a blue lock and user figure, app name and ratings displayed.
A screenshot of a Microsoft authentication setup page instructing users to download the Microsoft Authenticator app to secure their account, with a blue "Next" button highlighted in red.

Step 4: Authenticator App Configuration

  1. Open the Microsoft Authenticator app on your phone and select “Add account.”

  2. Choose “Work or School Account”.

A mobile app login screen with a header labeled 'Authenticator', an illustration of a woman with long brown hair, a gray cat, and a smartphone showing a lock icon, followed by text 'Ready to add your first account?', and a blue button labeled 'Add account' outlined in red.
Screen showing an app interface for adding an account with options for personal, work or school, and other accounts. The 'Work or school account' option is circled in pink.

Step 5: Scan the QR Code

  1. Select “Scan QR code” in the app and allow camera access.

  2. On the “Keep your account secure” pop-up on your computer, click “Next” to see the screen with the QR code.

  3. Scan the QR code with your the Authenticator app on your phone and then click “Next” on your computer.

Screenshot of a mobile app screen for adding an account, with options to add a personal, work or school, or other account, and a pop-up menu with 'Sign in,' 'Scan QR code,' and 'Cancel' options, with 'Scan QR code' highlighted in pink.
Microsoft Authenticator setup screen with a blue 'Next' button circled in pink.
Screenshot of Microsoft Authenticator app setup page with a QR code for scanning, a 'Next' button highlighted in blue, and instructions to scan the QR code to connect the app with an account.

Step 6: Confirm the Setup

Confirm the number displayed on the “Keep your account secure” computer pop-up by entering it into your phone and selecting “Yes.”

Screenshot of a security setup page showing Microsoft Authenticator app with a prompt to enter the number 27 received on a mobile device for verification.
Sign-in screen asking 'Are you trying to sign in?', with a field to enter a number, and buttons labeled 'No, it's not me' and 'Yes'.